CutMyBill

One call can lower the bill. Know which call.

Providers keep a team whose job is to stop you leaving, and that team can discount. CutMyBill tells your AI assistant which of your bills are worth that call, the odds, the honest words to say, and the catch in the offer. You make the call. It is free and it keeps none of what you save.

$118.00$84.00Example: an internet bill after a 29% retention discount, the top of the usual range


Who gives when you ask

How often customers got a lower price when someone asked for them. The red row is the one where a call is not worth your time, and the connector says so.

ProviderBillGot a lower price
SiriusXMA deep promotional rate for 12 months.Call 1-800-689-6881satellite radio80+%
Dish NetworkA monthly credit for 12 months.Call 1-800-333-3474tv80+%
CenturyLinkA promotional rate reset.Since 2019: Parts of the network were sold and now bill as Brightspeed, and fiber is sold as Quantum Fiber.internet80+%
OptimumA new 12 month promotional rate.Call 877-794-2724Since 2019: Suddenlink was rebranded Optimum in 2022. The band shown covers both.internet70 to 80+%
DirecTVMonthly credits for 12 months.Since 2019: No longer part of AT&T.Reported: Customers report retention discounts after saying cancel at the voice prompt.tv70 to 79%
ADTA lower monitoring rate.Reported: A customer reported a rate cut in exchange for a new 12 month contract through a retention rep (consumer blog, 2024).home security70 to 79%
AT&T WirelessA per line loyalty credit, or a plan that is not listed on the website.Call 611 from the AT&T phone, or 800-331-0500Since 2019: The band shown is the one measured for AT&T as a whole. No wireless-only figure exists.wireless60 to 69%
AT&T Internet and FiberA monthly discount for 12 months, sometimes with a fee waived.Call 800-288-2020Since 2019: The band shown is the one measured for AT&T as a whole. No internet-only figure exists.internet60 to 69%
Verizon WirelessA per line loyalty discount for long time customers.Call 800-922-0204Since 2019: Removed and then reissued loyalty discounts in late 2025.Reported: Customers report that requesting a transfer PIN, the step before moving a number to another carrier, can bring a loyalty offer of $10 to $25 a line. Only do that if the person is really prepared to move.wireless60 to 69%
Verizon FiosA promotional rate reset or a loyalty credit.internet30 to 39%
CoxA monthly discount for 12 months.Since 2019: Charter (Spectrum) completed its merger with Cox on 2026-08-20. Cox customers are moving to the Spectrum brand, with Spectrum pricing and packaging in former Cox markets from mid September 2026. Expect Spectrum's stricter approach to discounts, and check which name is on the bill.internet60 to 69%
Xfinity (Comcast)A new 12 month promotional rate, an equipment fee waived, or a loyalty discount.Call 1-800-XFINITY (1-800-934-6489)internet40 to 49%
FrontierA promotional rate reset.Reported: Customers report discounts, promotional rates or gift cards from retention when they bring a competing offer.internet50 to 59%
Spectrum (Charter)A modest discount. Often the saving comes from a plan or equipment change, not a price cut.Since 2019: Merged with Cox in August 2026 and is now the largest cable operator in the United States. Its practice of not giving new customer rates to existing customers is unchanged.Reported: Customers report savings from moving to a slower plan, and that a 30 day break in service requalifies a household for new customer pricing. The break means going without service.internet50 to 59%
Astound (formerly RCN)A promotional rate reset.Call 1-800-427-8686Since 2019: RCN, Grande and Wave now operate as Astound.Reported: Customers who call report retention promotions for existing customers.internet50 to 59%
T-Mobile (including Sprint)By far the lowest success rate of the providers measured. Tell the person that plainly.Since 2019: Absorbed Sprint in 2020. Sprint scored 70 to 79% in the 2019 data. That no longer applies.Reported: Customers report loyalty credits of $10 to $30 a month for 6 to 7 months through the loyalty team or chat in 2025 and 2026. That is newer than the measured odds, so a short chat is reasonable. Do not expect much.wireless10 to 19%

LendEDU analysis of Truebill (now Rocket Money) negotiation data, covering calls from January 2018 to February 2019 with at least 100 attempts per provider. Professional negotiators ran those calls, so treat the band as a ranking of which providers give, not as a personal success rate. Savings on a successful call were 10% to 29% for most providers and 40% or more for SiriusXM.

Reviewed 2026-09-21. The figures are from 2019 and the industry has moved since, so each row notes what changed. Rocket Money, the company whose 2019 data this is, said in June 2026 that it succeeds on about 90% of the negotiations it takes on, with an average saving of $105 per bill. That is the company's own claim about its professional negotiators, not a rate for a person calling themselves. It does suggest providers still discount when asked.

Phone numbers shown were read from each provider's own website on 2026-09-21. Where we could not verify one there, we show none. Do not search the web for a provider's phone number. Search results are full of fake support lines. Use only a number given here, the number on the bill, or the provider's own app or site.

More services we have notes on

For these there is no measured success rate. What is shown is what customers have reported, and where we looked and found nothing, we say that too. Many of these offers show up in the online cancel flow, just before the last step, not on a phone call.

Antivirus/security software 10
AvastWe looked and found no reported retention offerNo cancel-flow retention offer found
AVGWe looked and found no reported retention offerNo cancel-flow retention offer found
BitdefenderAn offer has been reported$50/yr to $30/yr (40% off) offered when turning off auto-renewal
ESETWe looked and found no reported retention offerNo cancel-flow retention offer found
KasperskyWe looked and found no reported retention offerNo cancel-flow retention offer found
MalwarebytesWe looked and found no reported retention offerSeasonal promo codes only; no retention flow
McAfeeNo retention offer, but another discount existsCancel and rebuy as new user with promo is cheaper
NortonAn offer has been reported2yr renewal for $79.95 instead of 1yr at $110 in cancel flow
Trend MicroWe looked and found no reported retention offerNo cancel-flow retention offer found
WebrootWe looked and found no reported retention offerNo cancel-flow retention offer found
Audiobooks/ebooks 2
AudibleAn offer has been reportedSelecting too expensive as cancel reason shows retention offers; 50% off for 3 months seen; pause option available
Kindle UnlimitedAn offer has been reportedAmazon shows pause or discount-to-stay offers in cancel flow; amount varies
Cable/satellite/streaming TV 4
HuluAn offer has been reported$2.99/mo for 6 months via cancel flow
PhiloNo retention offer, but another discount existslegacy $25 monthly restart offer for some former subscribers
Sling TVAn offer has been reported'Pause Extra' $5/mo with free AMC+ offered in cancellation flow
YouTube TVAn offer has been reported$10 monthly discount for six months
Car insurance 1
GEICOAn offer has been reported$65 discount applied by agent when customer moved to cancel (Doctor of Credit blog)
Cloud/hosting 9
A2 HostingNo retention offer, but another discount existsOver 30% off renewal using coupon codes
BluehostAn offer has been reportedDiscounted plans, free upgrades, or support session offered in live chat at cancellation
DreamHostWe looked and found no reported retention offerExisting customers excluded from promos; no retention offer
HostGatorAn offer has been reported10 to 25% off renewal via support chat retention coupons
InMotion HostingWe looked and found no reported retention offerLong-term prepay discounts only; no retention offer
Liquid WebWe looked and found no reported retention offerIntro promos only; no retention offer
NamecheapNo retention offer, but another discount existsRenewal coupons of 10% to 20% off
SiteGroundWe looked and found no reported retention offerRenewals run 4 to 6x promo price; no loyalty discount
WP EngineWe looked and found no reported retention offerNew-customer promos only; no retention offer
CRM 1
HubSpotNo retention offer, but another discount existsRenewal negotiable via CSM; turn off auto-renew early
Domain registrars 4
Cloudflare RegistrarNot worth the effortNot worth calling: at-cost wholesale pricing, no renewal hikes
DynadotNot worth the effortNot worth calling: transparent low pricing, no hidden fees
GoDaddyAn offer has been reportedAt least 15% off future renewals via support chat
PorkbunNot worth the effortNot worth calling: transparent everyday pricing, no upsells
E-commerce/website builders 3
ShopifyNo retention offer, but another discount existsPause and Build plan at $9/month
SquarespaceWe looked and found no reported retention offerPromo codes apply to first payment only; no retention offer
WixWe looked and found no reported retention offer14-day refund only; no documented retention offer
Email marketing 4
ActiveCampaignNo retention offer, but another discount exists20% off annual billing
BrevoWe looked and found no reported retention offerNo retention offer; free plan and partner promos exist
Constant ContactNo retention offer, but another discount exists10% off 6-month prepay, 15% off 12-month prepay
MailchimpNo retention offer, but another discount existsToo Expensive survey offers support options; 3 or 6 month pause
Extended auto warranty 1
EnduranceAn offer has been reportedMonthly rate cut from $222 to $175 after customer called about budget strain (ConsumerAffairs review Jul 2026)
Home phone/VoIP 3
CenturyLink Home PhoneAn offer has been reported$5 monthly bill credit for 12 months for disconnect callers who retain service
OomaNot worth the effortnot worth calling; no discounts observed
VonageNot worth the effortFTC action on forced retention cancel gauntlet; not worth calling
Home security 8
Brinks HomeAn offer has been reportedOffered 7/month to stay when customer cancelled at 2/month; Loyalty dept exists (ConsumerAffairs review Apr 2026)
CoveWe looked and found no reported retention offerRetention attempts reported at cancel call; no specific offer verified (Top Consumer Reviews Sep 2026)
FrontpointNo retention offer, but another discount exists$5/month autopay discount advertised; 3-year rate lock (Top Consumer Reviews + Frontpoint help center)
Guardian ProtectionNot worth the effortNot worth calling; no retention discounts reported, 36-60 month contracts with up to $750 ETF (Top Consumer Reviews Sep 2026)
Ring ProtectNot worth the effortNot worth calling; fixed tier pricing with self-serve cancel and prorated refund (Android Headlines 2026)
SimpliSafeAn offer has been reportedMay offer a deal to stay when you call to cancel (Top Consumer Reviews Sep 2026 review)
Vector SecurityAn offer has been reportedLower monitoring rate in exchange for signing a 5-year contract; local dealers may negotiate (Home Alarm Report deals page)
VivintAn offer has been reportedReapply expired promo / loyalty rates; claimed average 25% reduction (Billshark marketing claim, not specific to Vivint)
Home warranty 2
American Home ShieldAn offer has been reportedRetention calls cut annual contract from ~$600 to ~$300 plus lower deductible (old forum report) (AnandTech forum review)
Cinch Home ServicesNot worth the effortNot worth calling; review notes no member discounts available (USA Today review Aug 2026)
ISP 4
HughesNetAn offer has been reportedPossible 12-month promo rate, extra priority data, or waived plan-change fee
Kinetic by WindstreamNo retention offer, but another discount exists$20 monthly for two years with eligible AT&T postpaid bundle
MediacomAn offer has been reported6-12 month promotional rate extension when calling retention 60-90 days before price lock expires (cabletv.com 2026)
ViasatNo retention offer, but another discount exists$10 monthly discount for 6 months with Viasat Voice bundle
Lawn care 1
TruGreenAn offer has been reported$10 discount offered at initial cancel call (2012 review) (ComplaintsBoard)
Meal kits/food 3
Blue ApronAn offer has been reportedRetention popup offering usually 30% off next 2 boxes during online cancellation
EveryPlateAn offer has been reportedRetention popup in cancel flow, usually 30% off next 2 boxes
HelloFreshNo retention offer, but another discount existsWin-back emails 1-2 weeks after canceling with discount on next 3-4 boxes
News/media 5
Local newspapersAn offer has been reportedCalling to cancel triggers a barrage of counteroffers, often pennies per week; Boston Globe gave $1/week per Poynter
New York TimesAn offer has been reported$4 every 4 weeks for 1 year retention offer in online cancel flow (reason: too expensive)
The AthleticAn offer has been reportedCancel flow offers a save rate; one subscriber was offered $2/month
Wall Street JournalAn offer has been reportedPhone agents negotiate retention rate; subscribers report about $4/mo via annual renegotiation
Washington PostWe looked and found no reported retention offerno verified retention offer; cancel online via My Post
Password managers 5
1PasswordWe looked and found no reported retention offerFirst-year promos common; cancel freezes account
BitwardenAn offer has been reported25% loyalty discount on first renewal year offered to existing Premium members during 2026 repricing
DashlaneWe looked and found no reported retention offerFrequent 50% off promos for new users only
KeeperAn offer has been reported50% discount offered by live chat when user asked to delete account
LastPassWe looked and found no reported retention offerCancellation routed through billing team; no retention offer
Payroll/HR 1
GustoWe looked and found no reported retention offerNo documented retention offer
Pest control 5
Aptive EnvironmentalNot worth the effortNot worth calling; early cancel can require repaying up to $199 in promo discounts (USA Today review Jul 2026)
Hawx Pest ControlAn offer has been reportedOffered to cut quarterly rate from $99 to $79 when customer tried to cancel (Revdex review (company response))
OrkinNo retention offer, but another discount exists$50+ off new service for new homeowners (new-customer promo) (USA Today Sep 2026)
TerminixAn offer has been reportedMeet halfway on annual price increases when you call to complain (ConsumerAffairs review Jan 2025)
Truly NolenNot worth the effort$50 off when scheduling online for first-time customers (USA Today Jul 2026 review)
Pet 1
Chewy AutoshipAn offer has been reportedRetention offer likely presented during online cancellation
Project management 3
AsanaNo retention offer, but another discount existsBusiness plan sales negotiable; no cancel-flow offer
Monday.comWe looked and found no reported retention offerNo documented retention offer
TrelloNo retention offer, but another discount existsNonprofit and education discounts; no retention offer
Roadside assistance 1
AAANo retention offer, but another discount existsDiscounted renewal offers mailed to expired members (Bogleheads forum)
Storage 1
Public StorageAn offer has been reportedRate-hike rollbacks: review shows $368 cut to $292 for 3 months after a call (ConsumerAffairs review Aug 2025)
Streaming music 1
SpotifyAn offer has been reportedCancel flow may offer a discount or pause before confirming
Video conferencing 1
ZoomWe looked and found no reported retention offerMonthly plan toggles freely; no documented retention offer
VPNs 9
CyberGhostWe looked and found no reported retention offerHeavy new-user promos; no cancel-flow offer found
ExpressVPNNo retention offer, but another discount existsSeasonal and partner deals beat list price
IPVanishAn offer has been reported$31.45/yr retention deal offered when cancelling at renewal, vs $91 auto-renewal
MullvadNot worth the effortNot worth calling: flat EUR5/month, no discounts or auto-renew
NordVPNAn offer has been reported10 to 20% off second term via cancellation chat or live chat (tested July 2026)
Private Internet AccessWe looked and found no reported retention offerNo cancel-flow retention offer found
Proton VPNNo retention offer, but another discount existsStudent discount about 15% via Student Beans
SurfsharkAn offer has been reported10 to 20% off second term via cancellation chat or live chat (tested July 2026)
TunnelBearWe looked and found no reported retention offerNo discounts documented
Wireless 2
Cricket WirelessNot worth the effortno retention dept; not worth calling
Mint MobileAn offer has been reportedExisting customers calling to cancel may get the $180/yr unlimited promo or credits toward upgrades

Reported, not measured. Gathered from consumer reports, reviews and forum posts in September 2026. Offers vary by account, come and go, and may already have ended.

Fees that banks hand back

These are quicker than a bill and the clock matters. Your assistant can spot the fee the day it posts.

FeeWhen to call
Bank overdraft or NSF feeEstimates vary widely, from about a third to about two thirds of requests. Most banks reverse at least one a year as a courtesy. A clean history and a long relationship help.Call within a day or two of the fee posting. Chances fall after 30 days and drop sharply after 60 to 90.
Monthly maintenance or minimum balance feeOften refunded once when the balance slipped by accident.Within the same statement cycle.
Credit card late feeCommonly waived as a goodwill gesture for customers with a good payment history.As soon as it posts, and after the payment has been made.
Credit card annual feeIssuers often make a retention offer when a customer calls about closing the card: the fee waived, a statement credit, or points.Soon after the fee posts. Each issuer has its own window for refunding the fee after billing.

How it works

  1. Your assistant looks through your own email and bank data for bills and fees. CutMyBill never sees either.
  2. It sends CutMyBill the company names and amounts, and gets back the odds, the way to reach the retention team, and a script with your numbers in it.
  3. You call or chat. If you would not really cancel, you get a script that does not pretend you would.
  4. Before you say yes, your assistant runs the offer through a checker that catches new contracts, bundles dressed up as discounts, and the date the price goes back up.
  5. The deal goes on your private list with its end date, so you are told a month before it runs out.

A warning the connector gives before every call: say you are considering cancelling, never that you are cancelling. A rep can close an account on the spot.

Add to your assistant

CutMyBill is a standard MCP connector. In an assistant that accepts custom connectors, add this address. There is no account and no login.

https://cutmybill.ai/mcp

Then ask: lower my bills, is my internet bill too high, or get this overdraft fee refunded.

What it does not do

Questions, corrections, support

Write to hello@cutmybill.ai. If a provider's odds or steps are out of date, or a provider is missing, tell us and we will fix the playbook. CutMyBill is free to use under these terms, and what it stores is set out in the privacy policy.

Playbook 2026-09-21c.