One call can lower the bill. Know which call.
Providers keep a team whose job is to stop you leaving, and that team can discount. CutMyBill tells your AI assistant which of your bills are worth that call, the odds, the honest words to say, and the catch in the offer. You make the call. It is free and it keeps none of what you save.
$118.00$84.00Example: an internet bill after a 29% retention discount, the top of the usual range
Who gives when you ask
How often customers got a lower price when someone asked for them. The red row is the one where a call is not worth your time, and the connector says so.
| Provider | Bill | Got a lower price |
|---|
| SiriusXMA deep promotional rate for 12 months.Call 1-800-689-6881 | satellite radio | 80+% |
| Dish NetworkA monthly credit for 12 months.Call 1-800-333-3474 | tv | 80+% |
| CenturyLinkA promotional rate reset.Since 2019: Parts of the network were sold and now bill as Brightspeed, and fiber is sold as Quantum Fiber. | internet | 80+% |
| OptimumA new 12 month promotional rate.Call 877-794-2724Since 2019: Suddenlink was rebranded Optimum in 2022. The band shown covers both. | internet | 70 to 80+% |
| DirecTVMonthly credits for 12 months.Since 2019: No longer part of AT&T.Reported: Customers report retention discounts after saying cancel at the voice prompt. | tv | 70 to 79% |
| ADTA lower monitoring rate.Reported: A customer reported a rate cut in exchange for a new 12 month contract through a retention rep (consumer blog, 2024). | home security | 70 to 79% |
| AT&T WirelessA per line loyalty credit, or a plan that is not listed on the website.Call 611 from the AT&T phone, or 800-331-0500Since 2019: The band shown is the one measured for AT&T as a whole. No wireless-only figure exists. | wireless | 60 to 69% |
| AT&T Internet and FiberA monthly discount for 12 months, sometimes with a fee waived.Call 800-288-2020Since 2019: The band shown is the one measured for AT&T as a whole. No internet-only figure exists. | internet | 60 to 69% |
| Verizon WirelessA per line loyalty discount for long time customers.Call 800-922-0204Since 2019: Removed and then reissued loyalty discounts in late 2025.Reported: Customers report that requesting a transfer PIN, the step before moving a number to another carrier, can bring a loyalty offer of $10 to $25 a line. Only do that if the person is really prepared to move. | wireless | 60 to 69% |
| Verizon FiosA promotional rate reset or a loyalty credit. | internet | 30 to 39% |
| CoxA monthly discount for 12 months.Since 2019: Charter (Spectrum) completed its merger with Cox on 2026-08-20. Cox customers are moving to the Spectrum brand, with Spectrum pricing and packaging in former Cox markets from mid September 2026. Expect Spectrum's stricter approach to discounts, and check which name is on the bill. | internet | 60 to 69% |
| Xfinity (Comcast)A new 12 month promotional rate, an equipment fee waived, or a loyalty discount.Call 1-800-XFINITY (1-800-934-6489) | internet | 40 to 49% |
| FrontierA promotional rate reset.Reported: Customers report discounts, promotional rates or gift cards from retention when they bring a competing offer. | internet | 50 to 59% |
| Spectrum (Charter)A modest discount. Often the saving comes from a plan or equipment change, not a price cut.Since 2019: Merged with Cox in August 2026 and is now the largest cable operator in the United States. Its practice of not giving new customer rates to existing customers is unchanged.Reported: Customers report savings from moving to a slower plan, and that a 30 day break in service requalifies a household for new customer pricing. The break means going without service. | internet | 50 to 59% |
| Astound (formerly RCN)A promotional rate reset.Call 1-800-427-8686Since 2019: RCN, Grande and Wave now operate as Astound.Reported: Customers who call report retention promotions for existing customers. | internet | 50 to 59% |
| T-Mobile (including Sprint)By far the lowest success rate of the providers measured. Tell the person that plainly.Since 2019: Absorbed Sprint in 2020. Sprint scored 70 to 79% in the 2019 data. That no longer applies.Reported: Customers report loyalty credits of $10 to $30 a month for 6 to 7 months through the loyalty team or chat in 2025 and 2026. That is newer than the measured odds, so a short chat is reasonable. Do not expect much. | wireless | 10 to 19% |
LendEDU analysis of Truebill (now Rocket Money) negotiation data, covering calls from January 2018 to February 2019 with at least 100 attempts per provider. Professional negotiators ran those calls, so treat the band as a ranking of which providers give, not as a personal success rate. Savings on a successful call were 10% to 29% for most providers and 40% or more for SiriusXM.
Reviewed 2026-09-21. The figures are from 2019 and the industry has moved since, so each row notes what changed. Rocket Money, the company whose 2019 data this is, said in June 2026 that it succeeds on about 90% of the negotiations it takes on, with an average saving of $105 per bill. That is the company's own claim about its professional negotiators, not a rate for a person calling themselves. It does suggest providers still discount when asked.
Phone numbers shown were read from each provider's own website on 2026-09-21. Where we could not verify one there, we show none. Do not search the web for a provider's phone number. Search results are full of fake support lines. Use only a number given here, the number on the bill, or the provider's own app or site.
More services we have notes on
For these there is no measured success rate. What is shown is what customers have reported, and where we looked and found nothing, we say that too. Many of these offers show up in the online cancel flow, just before the last step, not on a phone call.
Antivirus/security software 10
| AvastWe looked and found no reported retention offer | No cancel-flow retention offer found |
| AVGWe looked and found no reported retention offer | No cancel-flow retention offer found |
| BitdefenderAn offer has been reported | $50/yr to $30/yr (40% off) offered when turning off auto-renewal |
| ESETWe looked and found no reported retention offer | No cancel-flow retention offer found |
| KasperskyWe looked and found no reported retention offer | No cancel-flow retention offer found |
| MalwarebytesWe looked and found no reported retention offer | Seasonal promo codes only; no retention flow |
| McAfeeNo retention offer, but another discount exists | Cancel and rebuy as new user with promo is cheaper |
| NortonAn offer has been reported | 2yr renewal for $79.95 instead of 1yr at $110 in cancel flow |
| Trend MicroWe looked and found no reported retention offer | No cancel-flow retention offer found |
| WebrootWe looked and found no reported retention offer | No cancel-flow retention offer found |
Audiobooks/ebooks 2
| AudibleAn offer has been reported | Selecting too expensive as cancel reason shows retention offers; 50% off for 3 months seen; pause option available |
| Kindle UnlimitedAn offer has been reported | Amazon shows pause or discount-to-stay offers in cancel flow; amount varies |
Cable/satellite/streaming TV 4
| HuluAn offer has been reported | $2.99/mo for 6 months via cancel flow |
| PhiloNo retention offer, but another discount exists | legacy $25 monthly restart offer for some former subscribers |
| Sling TVAn offer has been reported | 'Pause Extra' $5/mo with free AMC+ offered in cancellation flow |
| YouTube TVAn offer has been reported | $10 monthly discount for six months |
Car insurance 1
| GEICOAn offer has been reported | $65 discount applied by agent when customer moved to cancel (Doctor of Credit blog) |
Cloud/hosting 9
| A2 HostingNo retention offer, but another discount exists | Over 30% off renewal using coupon codes |
| BluehostAn offer has been reported | Discounted plans, free upgrades, or support session offered in live chat at cancellation |
| DreamHostWe looked and found no reported retention offer | Existing customers excluded from promos; no retention offer |
| HostGatorAn offer has been reported | 10 to 25% off renewal via support chat retention coupons |
| InMotion HostingWe looked and found no reported retention offer | Long-term prepay discounts only; no retention offer |
| Liquid WebWe looked and found no reported retention offer | Intro promos only; no retention offer |
| NamecheapNo retention offer, but another discount exists | Renewal coupons of 10% to 20% off |
| SiteGroundWe looked and found no reported retention offer | Renewals run 4 to 6x promo price; no loyalty discount |
| WP EngineWe looked and found no reported retention offer | New-customer promos only; no retention offer |
CRM 1
| HubSpotNo retention offer, but another discount exists | Renewal negotiable via CSM; turn off auto-renew early |
Domain registrars 4
| Cloudflare RegistrarNot worth the effort | Not worth calling: at-cost wholesale pricing, no renewal hikes |
| DynadotNot worth the effort | Not worth calling: transparent low pricing, no hidden fees |
| GoDaddyAn offer has been reported | At least 15% off future renewals via support chat |
| PorkbunNot worth the effort | Not worth calling: transparent everyday pricing, no upsells |
E-commerce/website builders 3
| ShopifyNo retention offer, but another discount exists | Pause and Build plan at $9/month |
| SquarespaceWe looked and found no reported retention offer | Promo codes apply to first payment only; no retention offer |
| WixWe looked and found no reported retention offer | 14-day refund only; no documented retention offer |
Email marketing 4
| ActiveCampaignNo retention offer, but another discount exists | 20% off annual billing |
| BrevoWe looked and found no reported retention offer | No retention offer; free plan and partner promos exist |
| Constant ContactNo retention offer, but another discount exists | 10% off 6-month prepay, 15% off 12-month prepay |
| MailchimpNo retention offer, but another discount exists | Too Expensive survey offers support options; 3 or 6 month pause |
Extended auto warranty 1
| EnduranceAn offer has been reported | Monthly rate cut from $222 to $175 after customer called about budget strain (ConsumerAffairs review Jul 2026) |
Home phone/VoIP 3
| CenturyLink Home PhoneAn offer has been reported | $5 monthly bill credit for 12 months for disconnect callers who retain service |
| OomaNot worth the effort | not worth calling; no discounts observed |
| VonageNot worth the effort | FTC action on forced retention cancel gauntlet; not worth calling |
Home security 8
| Brinks HomeAn offer has been reported | Offered 7/month to stay when customer cancelled at 2/month; Loyalty dept exists (ConsumerAffairs review Apr 2026) |
| CoveWe looked and found no reported retention offer | Retention attempts reported at cancel call; no specific offer verified (Top Consumer Reviews Sep 2026) |
| FrontpointNo retention offer, but another discount exists | $5/month autopay discount advertised; 3-year rate lock (Top Consumer Reviews + Frontpoint help center) |
| Guardian ProtectionNot worth the effort | Not worth calling; no retention discounts reported, 36-60 month contracts with up to $750 ETF (Top Consumer Reviews Sep 2026) |
| Ring ProtectNot worth the effort | Not worth calling; fixed tier pricing with self-serve cancel and prorated refund (Android Headlines 2026) |
| SimpliSafeAn offer has been reported | May offer a deal to stay when you call to cancel (Top Consumer Reviews Sep 2026 review) |
| Vector SecurityAn offer has been reported | Lower monitoring rate in exchange for signing a 5-year contract; local dealers may negotiate (Home Alarm Report deals page) |
| VivintAn offer has been reported | Reapply expired promo / loyalty rates; claimed average 25% reduction (Billshark marketing claim, not specific to Vivint) |
Home warranty 2
| American Home ShieldAn offer has been reported | Retention calls cut annual contract from ~$600 to ~$300 plus lower deductible (old forum report) (AnandTech forum review) |
| Cinch Home ServicesNot worth the effort | Not worth calling; review notes no member discounts available (USA Today review Aug 2026) |
ISP 4
| HughesNetAn offer has been reported | Possible 12-month promo rate, extra priority data, or waived plan-change fee |
| Kinetic by WindstreamNo retention offer, but another discount exists | $20 monthly for two years with eligible AT&T postpaid bundle |
| MediacomAn offer has been reported | 6-12 month promotional rate extension when calling retention 60-90 days before price lock expires (cabletv.com 2026) |
| ViasatNo retention offer, but another discount exists | $10 monthly discount for 6 months with Viasat Voice bundle |
Lawn care 1
| TruGreenAn offer has been reported | $10 discount offered at initial cancel call (2012 review) (ComplaintsBoard) |
Meal kits/food 3
| Blue ApronAn offer has been reported | Retention popup offering usually 30% off next 2 boxes during online cancellation |
| EveryPlateAn offer has been reported | Retention popup in cancel flow, usually 30% off next 2 boxes |
| HelloFreshNo retention offer, but another discount exists | Win-back emails 1-2 weeks after canceling with discount on next 3-4 boxes |
News/media 5
| Local newspapersAn offer has been reported | Calling to cancel triggers a barrage of counteroffers, often pennies per week; Boston Globe gave $1/week per Poynter |
| New York TimesAn offer has been reported | $4 every 4 weeks for 1 year retention offer in online cancel flow (reason: too expensive) |
| The AthleticAn offer has been reported | Cancel flow offers a save rate; one subscriber was offered $2/month |
| Wall Street JournalAn offer has been reported | Phone agents negotiate retention rate; subscribers report about $4/mo via annual renegotiation |
| Washington PostWe looked and found no reported retention offer | no verified retention offer; cancel online via My Post |
Password managers 5
| 1PasswordWe looked and found no reported retention offer | First-year promos common; cancel freezes account |
| BitwardenAn offer has been reported | 25% loyalty discount on first renewal year offered to existing Premium members during 2026 repricing |
| DashlaneWe looked and found no reported retention offer | Frequent 50% off promos for new users only |
| KeeperAn offer has been reported | 50% discount offered by live chat when user asked to delete account |
| LastPassWe looked and found no reported retention offer | Cancellation routed through billing team; no retention offer |
Payroll/HR 1
| GustoWe looked and found no reported retention offer | No documented retention offer |
Pest control 5
| Aptive EnvironmentalNot worth the effort | Not worth calling; early cancel can require repaying up to $199 in promo discounts (USA Today review Jul 2026) |
| Hawx Pest ControlAn offer has been reported | Offered to cut quarterly rate from $99 to $79 when customer tried to cancel (Revdex review (company response)) |
| OrkinNo retention offer, but another discount exists | $50+ off new service for new homeowners (new-customer promo) (USA Today Sep 2026) |
| TerminixAn offer has been reported | Meet halfway on annual price increases when you call to complain (ConsumerAffairs review Jan 2025) |
| Truly NolenNot worth the effort | $50 off when scheduling online for first-time customers (USA Today Jul 2026 review) |
Pet 1
| Chewy AutoshipAn offer has been reported | Retention offer likely presented during online cancellation |
Project management 3
| AsanaNo retention offer, but another discount exists | Business plan sales negotiable; no cancel-flow offer |
| Monday.comWe looked and found no reported retention offer | No documented retention offer |
| TrelloNo retention offer, but another discount exists | Nonprofit and education discounts; no retention offer |
Roadside assistance 1
| AAANo retention offer, but another discount exists | Discounted renewal offers mailed to expired members (Bogleheads forum) |
Storage 1
| Public StorageAn offer has been reported | Rate-hike rollbacks: review shows $368 cut to $292 for 3 months after a call (ConsumerAffairs review Aug 2025) |
Streaming music 1
| SpotifyAn offer has been reported | Cancel flow may offer a discount or pause before confirming |
Video conferencing 1
| ZoomWe looked and found no reported retention offer | Monthly plan toggles freely; no documented retention offer |
VPNs 9
| CyberGhostWe looked and found no reported retention offer | Heavy new-user promos; no cancel-flow offer found |
| ExpressVPNNo retention offer, but another discount exists | Seasonal and partner deals beat list price |
| IPVanishAn offer has been reported | $31.45/yr retention deal offered when cancelling at renewal, vs $91 auto-renewal |
| MullvadNot worth the effort | Not worth calling: flat EUR5/month, no discounts or auto-renew |
| NordVPNAn offer has been reported | 10 to 20% off second term via cancellation chat or live chat (tested July 2026) |
| Private Internet AccessWe looked and found no reported retention offer | No cancel-flow retention offer found |
| Proton VPNNo retention offer, but another discount exists | Student discount about 15% via Student Beans |
| SurfsharkAn offer has been reported | 10 to 20% off second term via cancellation chat or live chat (tested July 2026) |
| TunnelBearWe looked and found no reported retention offer | No discounts documented |
Wireless 2
| Cricket WirelessNot worth the effort | no retention dept; not worth calling |
| Mint MobileAn offer has been reported | Existing customers calling to cancel may get the $180/yr unlimited promo or credits toward upgrades |
Reported, not measured. Gathered from consumer reports, reviews and forum posts in September 2026. Offers vary by account, come and go, and may already have ended.
Fees that banks hand back
These are quicker than a bill and the clock matters. Your assistant can spot the fee the day it posts.
| Fee | When to call |
|---|
| Bank overdraft or NSF feeEstimates vary widely, from about a third to about two thirds of requests. Most banks reverse at least one a year as a courtesy. A clean history and a long relationship help. | Call within a day or two of the fee posting. Chances fall after 30 days and drop sharply after 60 to 90. |
| Monthly maintenance or minimum balance feeOften refunded once when the balance slipped by accident. | Within the same statement cycle. |
| Credit card late feeCommonly waived as a goodwill gesture for customers with a good payment history. | As soon as it posts, and after the payment has been made. |
| Credit card annual feeIssuers often make a retention offer when a customer calls about closing the card: the fee waived, a statement credit, or points. | Soon after the fee posts. Each issuer has its own window for refunding the fee after billing. |
How it works
- Your assistant looks through your own email and bank data for bills and fees. CutMyBill never sees either.
- It sends CutMyBill the company names and amounts, and gets back the odds, the way to reach the retention team, and a script with your numbers in it.
- You call or chat. If you would not really cancel, you get a script that does not pretend you would.
- Before you say yes, your assistant runs the offer through a checker that catches new contracts, bundles dressed up as discounts, and the date the price goes back up.
- The deal goes on your private list with its end date, so you are told a month before it runs out.
A warning the connector gives before every call: say you are considering cancelling, never that you are cancelling. A rep can close an account on the spot.
Add to your assistant
CutMyBill is a standard MCP connector. In an assistant that accepts custom connectors, add this address. There is no account and no login.
https://cutmybill.ai/mcp
Then ask: lower my bills, is my internet bill too high, or get this overdraft fee refunded.
What it does not do
- It does not call anyone, log in anywhere, or speak as you.
- It does not take a percentage. Services that negotiate for you commonly charge 30% to 60% of the first year's saving and ask for your account logins.
- It does not promise a result. Some providers say no, and the odds above say which.
Questions, corrections, support
Write to hello@cutmybill.ai. If a provider's odds or steps are out of date, or a provider is missing, tell us and we will fix the playbook. CutMyBill is free to use under these terms, and what it stores is set out in the privacy policy.
Playbook 2026-09-21c.